(1) Overview

These Terms of Service ("Terms") govern your access to and use of bdroot.com (the "Site") and purchases of products sold through the Site, including Bed & Crate Mats, Pet Feeding Mats, and Door/Floor Mats.

(2) Eligibility & Accounts

• Age: you must be the age of majority in your jurisdiction to place an order.
• Account security: you are responsible for your login credentials and activity under your account (if accounts are available).
• Accurate information: you agree to provide correct shipping/contact information.

(3) Orders & Pricing

• Order acceptance: your order is an offer; we may accept, reject, or cancel orders due to suspected fraud, stock issues, restrictions, or errors.
• Pricing errors: if an error affects your order, we may cancel and refund or request confirmation.
• Promotions: discounts may have conditions, limits, and expiration dates.

(4) Payments

Payments are processed by third-party payment providers. By submitting payment information, you represent you are authorized to use the selected method.

(5) Shipping

Shipping options, costs, and estimates are described in our Shipping Policy. Delivery dates are estimates and not guarantees. International orders may be subject to customs duties and taxes payable by the recipient unless stated at checkout.

(6) Returns

Return eligibility and procedures are described in our Return & Refund Policy. Products returned with signs of use, stains, pet hair buildup, chewing damage, or strong odors may be ineligible or subject to partial refund.

(7) Product Notes (Mats)

• Size tolerances: dimensions may vary slightly due to manufacturing tolerances.
• Material variation: color/texture can vary by batch and lighting; this is not necessarily a defect.
• Flattening: mats may arrive rolled/folded; allow time to lay flat (24-72 hours typical).
• Grip and floors: non-slip performance depends on floor type and cleanliness. Keep floors dry and free of dust for best grip.

(8) Safety & Use

• Supervision: pets should be supervised when using products, especially if your pet chews.
• Slip hazards: ensure mats lie flat and do not create tripping hazards.
• Crate fit: confirm crate size before ordering; forcing a mat into an undersized crate may cause deformation.

(9) Intellectual Property

Site content (text, images, logos, designs, and software) is owned by or licensed to bdroot.com and protected by intellectual property laws.

(10) Prohibited Uses

• Use the Site for unlawful purposes or in violation of applicable laws.
• Attempt unauthorized access or disrupt site security/operations.
• Upload malware or harmful code.
• Engage in fraud or chargeback abuse.

(11) Privacy

Our data practices are described in our Privacy Policy.

(12) Disclaimers

To the fullest extent permitted by law, the Site and products are provided "as is"and "as available"without warranties of any kind.

(13) Limitation of Liability

To the fullest extent permitted by law, bdroot.com is not liable for indirect, incidental, special, consequential, or punitive damages. Where liability cannot be excluded, our total liability is limited to the amount paid for the relevant order (except as required by law).

(14) Changes to Terms

We may update these Terms from time to time. Continued use of the Site after changes means you accept the updated Terms.

(15) Contact

• Email: support@bdroot.com
• Domain: bdroot.com