(1) Scope
This Privacy Policy explains how bdroot.com ("we", "us", "our") collects, uses, shares, and protects personal data when you use our website, purchase products, or contact customer support.
(2) Personal Data We Collect
| Category | Examples | Source |
|---|---|---|
| Identifiers & contact details | Name, email, phone, shipping/billing address | Provided by you |
| Order & transaction data | Items purchased, order totals, shipping confirmations, returns/refunds | Generated by transactions |
| Device & usage data | IP address, browser type, pages viewed, timestamps, referral URLs | Collected automatically (cookies/logs) |
| Support communications | Emails/chats, photos you send (e.g., damage evidence) | Provided by you |
| Marketing preferences | Subscription status, email engagement (where supported) | Provided by you / email systems |
(3) How We Use Personal Data
- Fulfillment: process orders, ship items, provide tracking, handle returns/refunds.
- Support: respond to inquiries and resolve issues.
- Security: prevent fraud and protect accounts and systems.
- Operations: analytics, debugging, and improving user experience.
- Marketing: send promotions where you opt in or where permitted by law (you can unsubscribe).
- Compliance: accounting, tax obligations, and lawful requests.
(4) Legal Bases (Where Applicable)
Depending on your location, we may process personal data under these bases:
- Contract: to fulfill your orders and provide services.
- Legitimate interests: fraud prevention, site improvement, and security.
- Consent: for certain marketing and non-essential cookies where required.
- Legal obligation: compliance with tax/accounting and other legal requirements.
(5) Cookies
We use cookies and similar technologies for core functionality (cart/checkout/security), preferences, analytics, and (where enabled) marketing measurement. You can control cookies via browser settings; disabling cookies may affect site functionality.
Cookie categories
- Essential: required for the site to operate.
- Analytics: help us understand usage and improve.
- Marketing: measure campaigns or deliver advertising where enabled.
(7) International Transfers
We operate internationally, so data may be processed in countries/regions different from where you live. Where required, we apply appropriate safeguards for cross-border transfers.
(8) Retention
We retain personal data only as long as necessary for the purposes described, including legal, accounting, dispute resolution, and enforcement obligations.
(9) Security
We implement reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is 100% secure.
(10) Your Rights and Choices
Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, objection, and the right to withdraw consent.
- Marketing: unsubscribe using the link in our emails.
- Requests: email privacy@bdroot.com with your request and verification details.
(11) Children's Privacy
Our services are not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal data from children.
(12) Changes to This Policy
We may update this policy from time to time. The "Last updated"date reflects the latest revision. Material changes will be posted as required.
(13) Contact
- Privacy: privacy@bdroot.com
- Support: support@bdroot.com
- Domain: bdroot.com